Booking Policy
This Booking Policy outlines the terms and conditions related to booking taxi services with Shakti Taxi Services, owned and operated by Pooja. By placing a booking, you acknowledge that you have read, understood, and agreed to the following policies.
1. Booking Process
- Bookings can be made through our website, phone call, or WhatsApp.
- All bookings are subject to vehicle availability.
- Customers must provide accurate travel, pickup, and contact details.
2. Booking Confirmation
- A booking is considered confirmed only after approval from our team.
- Confirmation details will be shared via phone call, WhatsApp, or message.
- Unconfirmed or tentative bookings are not considered final.
3. Advance Payment
- Certain bookings may require an advance payment.
- The advance amount depends on the vehicle type, route, and travel duration.
- Advance payments are adjusted in the final billing amount.
4. Modification of Bookings
Any changes to pickup time, travel date, route, or destination are subject to availability and may result in a change in the final fare.
5. Pickup & Waiting Policy
- Drivers will wait for a limited duration at the scheduled pickup location.
- Additional waiting time beyond the permitted limit may be chargeable.
- Incorrect or incomplete pickup details may result in cancellation without refund.
6. Customer Responsibilities
- Provide correct and complete contact and travel information.
- Ensure passenger safety and maintain lawful conduct during the journey.
- Take responsibility for all personal belongings.
Note: Booking charges, advance payments, cancellations, and refunds are governed by our Refund & Cancellation Policy.
7. Company Rights
Shakti Taxi Services, owned by Pooja, reserves the right to refuse, modify, or cancel any booking due to operational, safety, or unavoidable circumstances.
8. Policy Updates
This Booking Policy may be updated, revised, or modified at any time without prior notice. Any changes will be effective immediately upon publication on the website.
9. Contact Information
For booking-related queries or assistance, please contact our support team through our official website or authorized communication channels.
