Refund & Cancellation Policy

At Shakti Taxi Services, owned and operated by Pooja, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms and conditions under which cancellations and refunds are processed.

1. Cancellation Policy

• Cancellations must be informed in advance via phone call or WhatsApp.
• Cancellation charges may apply depending on the time of cancellation.
• Last-minute cancellations or no-shows may attract full booking charges.

2. Refund Eligibility

• Refunds are applicable only for cancellations that meet eligibility criteria.
• No refund will be provided once the trip has commenced.
• Partial refunds may apply depending on the type of booking and cancellation timing.

3. Refund Processing

• Approved refunds will be processed within 5–7 working days.
• Refunds will be credited to the original payment method used at the time of booking.
• Processing timelines may vary depending on banks or payment gateways.

4. Non-Refundable Situations

• No-show by the customer at the scheduled pickup time.
• Trip cancellation after the vehicle has been dispatched.
• Delays or cancellations caused by traffic, weather conditions, or natural calamities.

5. Trip Modifications

Any changes to the trip date, pickup time, route, or destination are subject to vehicle availability and may result in fare adjustments.

6. Company Rights

Shakti Taxi Services, owned by Pooja, reserves the right to cancel bookings due to unforeseen circumstances such as vehicle breakdowns, safety concerns, or emergencies. In such cases, a full refund will be issued to the customer.

7. Policy Updates

This Refund & Cancellation Policy may be revised or updated at any time without prior notice. Any changes will be effective immediately upon publication on the website.

8. Contact Us

For refund or cancellation-related queries, please contact our customer support team through our official website or authorized communication channels.